Frequently Asked Questions
Find answers to common questions about our products and services
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress.
Do you ship internationally?
Yes, COAX Copenhagen ships to most countries worldwide. Shipping costs and delivery times vary by location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Can I change or cancel my order?
Orders are processed quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate changes.
Are your products eco-friendly?
We prioritize sustainability by partnering with ethical manufacturers and using recyclable packaging whenever possible.
What should I do if I receive a damaged item?
Please contact our support team immediately with your order number and a photo of the damage so we can arrange a replacement.